Your Rights


YOUR  RIGHTS
We are:

Working to keep our shop equipped with the technology needed to fix today's complex vehicles.

Keeping our technicians up-to-date through  on-going training.

Striving to meet standards of top quality paint and repair work.

Dedicated to improving the collision repair industry.

You may have some questions concerning the estimating repair process.. this page was designed with those questions in mind.
If you have any questions, please ask. Our trained staff are ready and willing to help you in any way they can.

For us, satisfying our customers is the most important goal we have.

You car is the second largest investment you're  likely to make. Preserve its value and your safety by having it repaired professionally.

Never drive a car that could be unsafe because of damages.

Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that insurance company inspect the car here.

There is no law requiring you to obtain more than one estimate or appraisal.

You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.

Choose a shop that has uni-body repair equipment and certified (by I-Car or ASE, for example) technicians.

Ask if the shop will be using genuine manufacturer (OEM) replacement parts.

Ask if the shop offers a repair warranty.

Let us help you negotiate your claim with the insurance company.


Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
Choose a shop that has uni-body repair equipment and certified (by I-Car or ASE, for example) technicians.
Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
Ask if the shop offers a repair warranty.
Let us help you negotiate your claim with the insurance company


Vehicle Owner's Bill of Rights

No law requires you to get more than one estimate! Typically, the “at-fault” insurance company will send an appraiser out to complete an estimate.
You have the right to choose which repair shop will perform the repairs to your vehicle. It is illegal for insurers to “recommend” a particular shop for repairs. In most cases, those “recommended shops” work for the insurance company rather than for you.
You may be entitled to “Diminished Value” for the damages to your vehicle.
In most cases, you have the right to have your car restored to “pre-accident condition”. Some policies may require the use of aftermarket parts, where applicable, however you may have a choice.